Creating a welcoming and unforgettable experience for your akiya guests can transform your property into a highly rated destination. By focusing on thoughtful touches, clear communication, and unique offerings, you’ll ensure your guests feel at home and inspired to return—or recommend your akiya to others. Here’s how to provide a seamless and memorable stay.

‍

1. Make the First Impression Count

The moment your guests arrive sets the tone for their stay.

Clear Directions and Smooth Check-In

• Provide detailed directions to your akiya, including maps, photos, and public transportation options if applicable.
• Offer self-check-in options like a smart lock or key box to ensure flexibility. Include step-by-step instructions for ease.

Welcoming Atmosphere

• Greet your guests with a personalized welcome note or small gift, such as locally sourced snacks or a handmade item.
• Set up the home with soft lighting, fresh flowers, or calming music to create an inviting ambiance.

2. Create a Comfortable and Functional Space

Guests appreciate thoughtful design and practical amenities that cater to their needs.

Cleanliness and Comfort

• Ensure the home is spotless and well-maintained. Pay special attention to bathrooms, bedding, and the kitchen.
• Stock quality linens, pillows, and blankets for a restful stay.

Modern Conveniences

• Provide reliable Wi-Fi, phone chargers, and adapters for international travelers.
• Equip the home with heating and cooling options, especially if your akiya is in a region with extreme weather conditions.

Thoughtful Essentials

• Include toiletries, tea/coffee supplies, and a few pantry staples for guest convenience.
• Stock the home with extras like slippers, umbrellas, and laundry detergent to make guests feel cared for.

3. Provide Local Insights and Resources

‍

Help guests feel connected to the area by sharing insider tips and resources.

Curated Local Guide

• Create a guidebook with recommendations for restaurants, cafes, and shops. Highlight hidden gems and local favorites.
• Include details about nearby attractions, festivals, and outdoor activities, such as hiking trails or fishing spots.

Language Support

• Provide basic translations or phrasebooks to help guests navigate Japanese customs and communication.
• Offer guidance on cultural etiquette, such as how to behave in onsen or shrines.

4. Embrace the Charm of Your Akiya

Showcase the unique features of your akiya while adding modern comforts.

Highlight Traditional Design

• Decorate with elements like tatami mats, shoji screens, and Japanese art to celebrate the home’s heritage.
• Set up a cozy irori (sunken hearth) or feature a traditional wood-burning stove if available.

Combine Tradition with Innovation

• Upgrade lighting, plumbing, and heating systems while maintaining the authentic character of the property.
• Provide instructions for using traditional features, such as futons or sliding doors, to help guests feel confident.

5. Anticipate Guest Needs

Go above and beyond to ensure guests have everything they need for a worry-free stay.

Emergency Information

• Include contact numbers for local emergency services, hospitals, and a trusted neighbor or property manager.
• Provide clear instructions for using appliances, heating, or cooling systems.

Seasonal Preparations

• If your akiya is in a cold region, provide ample heating options, blankets, and winter-ready amenities.
• For summer stays, stock the home with fans, mosquito repellents, and sunscreen.

6. Offer Personalized Experiences

Tailored experiences create memorable moments that guests will rave about.

Host a Welcome Session

• Introduce yourself or a local contact to the guests, offering an overview of the property and area.
• Share stories about the history of the akiya or nearby landmarks to add a personal touch.

Local Activities

• Arrange optional experiences like cooking classes, tea ceremonies, or guided nature walks.
• Provide resources for DIY experiences, such as a guide to foraging seasonal ingredients or making origami.

7. Stay Responsive and Engaged

‍

Proactive communication ensures guests feel supported throughout their stay.

Be Available

• Respond promptly to inquiries, whether about directions, amenities, or recommendations.
• Check in (virtually or in person) shortly after arrival to address any questions or issues.

Encourage Feedback

• Leave a guestbook or digital form where guests can share their thoughts and suggestions.
• Use feedback to improve future stays and show appreciation for their input.

8. End with a Positive Farewell

Leave a lasting impression as guests wrap up their stay.

Departure Ease

• Provide clear instructions for check-out, such as where to leave keys or dispose of trash.
• Offer assistance with transportation arrangements, especially if your akiya is in a remote area.

Parting Gift

• Send guests off with a small token of appreciation, like a local snack or postcard featuring the region.
• Thank them personally for choosing your akiya, encouraging them to return or refer friends.

Conclusion: Elevate the Guest Experience

By blending thoughtful touches, local charm, and exceptional service, you can create a standout akiya experience that guests will cherish. Not only will this elevate your property’s reputation, but it will also attract repeat visitors and glowing reviews.

Looking for more tips on hosting success? Explore our resources at Old Houses Japan to make your akiya a guest favorite.